Need Help? We've Got You Covered.

You have two primary options for complying with Austrian tolls through our services: digital registration via our dedicated online platform or using a physical Mautbox device installed in your vehicle. Both methods ensure compliant toll collection. For a comprehensive, step-by-step walkthrough covering both processes and detailing the required information for registration, please refer to the detailed guide available in our Resources section. This guide covers different vehicle types and payment methods.

Experiencing issues with your Mautbox can disrupt your transit. First, consult the troubleshooting section within the Mautbox User Manual, which is available for download in our Resources area. This guide addresses common problems like connectivity errors, power issues, or incorrect vehicle configurations. If the problem persists after following the manual's steps, please do not hesitate to contact our technical support team immediately. Provide them with the device serial number and a description of the issue for faster resolution.

Accessing your toll usage history is straightforward through your dedicated online account portal. Simply log in using your credentials. Within the dashboard, you will find a section specifically dedicated to journey history and billing. Here, you can view detailed logs of tolls incurred, dates, routes, and associated costs. For a visual guide on navigating the portal and accessing these reports, please refer to the relevant How-To Guides or video tutorials we have prepared.

TransitSolutions Deutschland GmbH offers flexibility in payment to suit your business needs. We accept a range of methods including major credit cards (Visa, Mastercard, American Express), secure bank transfers, and setting up direct debit mandates for automated payments. The availability of specific methods may depend on your account type and contractual agreement. Full details, including setup instructions for each method, are outlined in our comprehensive payment guide available in the Resources section.

Our support team is available through multiple channels to ensure you can reach us conveniently. You can call us directly at our dedicated support phone number listed in the Contact Us section. Alternatively, you can send us an email detailing your query, or utilize the contact form conveniently located on this page. We aim to respond to all inquiries as quickly as possible to minimize disruption to your operations.